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Shipping & Delivery Options

We have a number of convenient shipping options for you to choose from.

The shipping options available to you are; (more detail on each provided below)

  1. $9.95 Regular Post (Australian Deliveries Only)
  2. Express Post (Australian Deliveries Only)
  3. Same Day Delivery (Sydney Orders Before 11am)
  4. International Mail (Non-Australian Deliveries Only)
  5. Pick-up at Store by You
  6. Pick-up at Store by Your Courier

*Note: Shipping options are for orders via our website. These do not cover orders over the phone or our decorating services you organise through our store decorators.

What Happens If I Am Not Home When My Parcel Is Delivered? If a delivery is made when you are not home, the parcel is taken to your local post office to await collection. You are usually left a note from the delivery driver to advise which local post office it was taken to but if you are unsure you can track your parcel by logging in at www.thepartypeople.com.au/accounts/login. (the post office will send you a note if the parcel is unclaimed and if it remains unclaimed for 3 consecutive weeks they send it back to us. If this happens we will not be able to refund the postage on your order. You may specify for the post man to leave the parcel somewhere for you, please note that if you request us to do this and the parcel goes missing after the post office advises they have delivered it, we do not take responsibility for the lost parcel.

What happens if my parcel is lost? All our delivery options are provided by a third party however It is rare that a courier company or Australia post lose a parcel. As delivery is provided by a third party for your conveninence, we cannot accept responsibility for a lost parcel however we really want you to have a great party so please contact us if your parcel is lost and we may find a way to resolve your situation at little or no cost to you.

Click here to go to our FAQ page for answers to more questions like this.

Below is an outline of each shipping option in more detail.

1. $9.95 Regular Post (Australian Deliveries Only)

  • This option is shipping by Australia Post using Regular Post
  • Delivery for this option is to anywhere in Australia
  • Pricing is $9.95 no matter how large or small your order is.
  • Pricing is $9.95 no matter where in Australia the delivery is going to.

DELIVERY TIMES FOR REGULAR POST
The below delivery times are an estimate. Since shipping is via Australia Post they are a separate company to us, we cannot guarantee these times but we can tell you that we don't usually experience difficulties is meeting the below times.

  • NSW is 2-3 business days for postcodes 2000-2338, 2413-2430, 2500-2639, 2649, 2653, 2665-2672, 2720-2730, 2740-2820, 2845-2877, 2900-2920
  • NSW is 3-5 business days for postcodes 2339-2412, 2431-2483, 2640-2647, 2650-2652, 2654-2660, 2661-2664, 2673-2714, 2716-2719, 2821-2835, 2837-2844
  • VIC is 3-5 business days for postcodes 3000-3210, 3750-3811, 3921-3944
  • VIC is 4-6 business days for all other victorian postcodes
  • QLD is 3-5 business days for postcodes 4000-4209, 4500-4549
  • QLD is 4-6 business days for all other Queensland postcodes
  • SA is 4-6 business days for postcodes 5000-5199, 5800-5999
  • SA is 5-8 business days for all other South Australian postcodes.
  • NT is 6-9 business days for postcodes 0800-0834
  • NT is 7-10 business days for all other Northern Territory postcodes
  • WA is 5-8 business days for postcodes 6000-6199, 6800-6999
  • WA is 6-9 business days for all other Western Australia postcodes.
  • TAS is 5-8 business days for postcodes 7000-7099
  • TAS is 6-9 business days for all other TAS postcodes

2. Express Post (Australian Deliveries Only)

  • This option is for shipping by Australia Post using Express Post
  • Delivery for this option is to anywhere in Australia
  • The price for this option varies based on the weight of your order.
  • Simply add items to your cart and select this option when in the "Shopping Cart" and click the "Calculate Your Shipping Cost" button to get a price on how much it will cost to Express your order and how long it will take.
  • Please make sure someone is available to collect the delivery and provide at least 2 contact phone numbers to avoid dissapointment.

DELIVERY TIMES FOR EXPRESS POST
The below delivery times are an estimate. While Australia Post guarantees next business day delivery to the postcodes below, as they are a separate company to us, we cannot guarantee these times but we can tell you that we don't usually experience difficulties in meeting the below times.

  • Orders placed before 11am to "Next Business Day Delivery Postcodes" below - Order will be dispatched on the same day and are estimated to reach you on the next business day.
  • Orders placed after 11am to "Next Business Day Delivery Postcodes" below - Order will be dispatched on the next day and are estimated to reach you on the day after the next business day.
  • Orders placed before 11am to other postcodes - Order will be dispatched on the same day and are estimated to reach you at least one business day quicker than regular postage times above. Australia post will send the order on the fastest possible delivery however there are no guarantees it will be any more than 1 day quicker than regular post.
  • Orders placed after 11am to other postcodes - Order will be dispatched on the next day and are estimated to reach you using regular postage times above. Australia post will send the order on the fastest possible delivery however there are no guarantees it will be any quicker than regular post.
  • If in the rare event that your order has an item that is not in stock you may have the option to wait for it to come back into stock, receive a refund or substitute for another item. If you select to wait for the item to come back into stock we will still send your order by express post and no refund will be given for the express service since it will still travel via the express post service.

NEXT BUSINESS DAY DELIVERY POSTCODES

  • NSW & ACT 0200-0250, 1000-1920, 2000-2338, 2280-2300, 2302-2310, 2340, 2348, 2350-2351, 2413-2430, 2440, 2442, 2444, 2450, 2460, 2468-2470, 2480, 2484-2490, 2500-2599, 2600-2641, 2649-2650, 2653, 2665-2672, 2678, 2680, 2708, 2720-2730, 2740-2820, 2826, 2830, 2845-2877, 2900-2920
  • VIC 3000-3220, 3335-3338, 3350, 3353-3356, 3427-3429, 3550, 3552-3556, 3660-3661, 3689, 3690, 3765-3767, 3782, 3785-3796, 3800-3806, 3825, 3840-3844, 3910-3915, 3930-3934, 8000-8899 (Townships Only in 3340, 3629-3632, 3750-3755, 3757, 3810, 3975-3977)
  • QLD 4000-4209, 4210-4299, 4300-4305, 4350, 4500-4510, 4520, 4550-4601, 9726, 9728-9729, (Townships only in 4650, 4655, 4670 and PO boxes only in 4352)
  • SA 5000-5199, 5800-5999
  • TAS 7000-7019, 7050-7053, 7055, 7248-7325, 7892
  • WA 6000-6005, 6800-6899
  • NT None

3. Same Day Delivery (Sydney Orders Before 11am via Want It Now)

 

  • This option is for shipping by Want It Now a service provided by Mail Call couriers
  • Delivery for this option is only to Sydney Metro areas (see allowed postcode below)
  • The price for this option varies based on the delivery postcode.
  • Simply add items to your cart and select this option when in the "Shopping Cart" and click the "Calculate Your Shipping Cost" button to get a price on how much it will cost to get your parcel via Want It Now.
  • Please make sure someone is available to collect the delivery and provide at least 2 contact phone numbers to avoid dissapointment.

DELIVERY TIMES FOR SAME DAY DELIVERY
The below delivery times are an estimate. While Want It Now & Mail Call Couriers guarantees same business day delivery to the postcodes below, as they are a separate company to us, we cannot guarantee these times but we can tell you that it is extremely rare for us to experience difficulties in meeting the below times.

  • Orders placed before 11am to "Want It Now Postcodes" below - Order will be dispatched on the same day and are estimated to reach you on the same day by 5pm.
  • Orders placed after 11am to "Want It Now Postcodes" below - Order will be dispatched on the next day and are estimated to reach you that day by 5pm.
  • Orders to postcode not listed in the "Want It Now Postcodes" list below - Please select a different delivery option as if you chose this option and your order is not in the Want It Now Postcode list, your order will be delayed as we try to contact you to determine the correct shipping method.

SAME DAY DELIVERY POSTCODES
2000, 2007-2008, 2010-2012, 2015-2050, 2060-2090, 2092-2093, 2095-2107, 2109-2122, 2125, 2127-2128, 2130-2138, 2140-2148, 2150-2168, 2170-2179, 2190-2200, 2203-2214, 2216-2234, 2555-2560, 2563-2568, 2570, 2748, 2750, 2752-2754, 2756-2757, 2759-2763, 2765-2768, 2770.

4. International Mail (Non-Australian Deliveries Only)

  • International Mail is for delivery to Non-Australian Locations.
  • The price varies based on the weight of your order.
  • Simply add items to your cart and select this option when in the "Shopping Cart" and click the "Calculate Your Shipping Cost" button to get a price on how much it will cost and how long it will take.

COUNTRIES WE SHIP TO
We ship to the below countries and shipping is usually 10-15 business days.  We do ship to other countries however please contact us for details. We ship to;

  • Canada
  • Japan
  • New Zealand
  • Singapore
  • United Kingdom
  • United States

5. Pick Up At Store By You

  • Pickup your order from our Sans Souci or Drummoyne Store during our opening hours. Click here for location and opening hours.
  • Our refund policy allows a full refund when you inspect your order in most cases when selecting this shipping option however see our Refund Policy for more details.
  • No Shipping or Handling Charges
  • Once your order is ready, we will contact you to let you know that it is ready to be picked up.
  • Allow at least 2 working days and call us before coming to our store if we haven't called you to advise your order is ready.
  • You will be required to sign to confirm you have received the parcel
  • You must bring photo ID with you and you must be the person named on the order or the person advised as the party picking up the order in the order comments.

6. Pick Up At Store By Your Courier

  • Send your own courier to pickup your order from our Sans Souci Store Only during our opening hours. Click here for location and opening hours.
  • No Shipping or Handling Charges
  • Allow at least 2 working days and call us before sending your courier.
  • DO NOT send your courier before we call you to confirm your order is ready.
  • Once your order is ready, we will contact you to let you know that it is ready to be picked up.
  • Notify us of the courier company that will be picking up your order to enable us to find the parcel for your courier in a timely manner.
  • MAKE SURE your courier is aware of you order number starting with "ORD-".
  • If your courier arrives without the order number and they are not willing to wait for us to locate your parcel they may leave and we will not be liable for any costs you incur as a result.
  • Your courier will be be required to sign to confirm they have received the parcel
  • We are not responsible for courier costs, courier delivery times, courier handling or miss handling,
  • We do not accept any responsibility for damaged items inside parcels delivered to you by your courier. The courier must ensure the contents are as required when receiving the goods.