Frequently Asked Questions
Here at The Party People, we're more than happy to help make your party or event a success so please check out some of our Frequently Asked Questions.
If you can't find the answer to your question, please feel free to contact us and we'll answer your question as quickly as possible.
What would you like help with?
- I am looking at placing an order. Can you tell me if the items are in stock at the moment?
Stock Inquiries (1)
- How long do you take to deliver my order?
- If I order some items, will they arrive in time for my event?
- I need my order earlier than your shipping options will allow, is there any way to get my order to me faster?
- How much does it cost to have some items shipped to my country?
- If I order more than 1 item, does my standard shipping cost go up?
- If I order 2 items, do I pay $9.95 postage on each item or only on the 1 parcel?
- Can I (or my courier) collect my parcel from your store?
- Do you ship Australia-wide?
- What happens if I am not home when my parcel is delivered?
- Can you leave the parcel if I am not home?
- I haven't received my order yet, where is it?
- I add up all the shipping costs on the picking slip you put with my order and it doesnt add up to the total shipping cost?
- My order should fit in an post satchel which costs less than $9.95 so can you send in a satchel?
Shipping (13)
- What are your trading hours?
- Can I come and purchase items from your store?
- Do you have costumes for hire?
- Are you open late on a Thursday?
Retail Store (4)
- I received my parcel today and one of the items is broken. What can I do to get a replacement?
- I have received my parcel and part of my order is damaged/defective. What can be done to resolve this issue?
Refunds (2)
- How To Use Facepaint
Products (1)
- Once I have placed my order, how long will it take to get to me?
- I am not an Australian resident. Can I still place an order?
- I just place an order and accidentally left something out. Help me!
- I am looking at ordering a number of different items. Can you give me a price?
- Do you accept Cheques?
Ordering (5)
- When is the new shipment of Halloween stock arriving?
Halloween (1)
